Privacy Policy
Last updated: February 2026
1. Information We Collect
When you place an order or interact with Warm Hook Hugs, we may collect:
- Personal Information: Full name, email address, phone number, shipping address.
- Order Information: Products ordered, order total, payment method (COD).
- Device Information: Browser type, IP address, cookies for analytics.
- Communication Data: Messages sent via contact form, WhatsApp, or email.
2. How We Use Your Information
- To process and fulfill your orders, including OTP verification.
- To communicate order updates, shipping notifications, and tracking information.
- To respond to your inquiries and provide customer support.
- To send promotional materials if you've subscribed to our newsletter (opt-in only).
- To improve our website, products, and services through analytics.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Delivery Partners: Name, phone, and address for order fulfillment.
- Payment Processors: If/when we add online payment (currently COD only).
- Analytics Providers: Google Analytics and Meta Pixel for anonymized usage data.
4. WhatsApp & OTP Verification
We use WhatsApp Business API to send one-time passwords (OTPs) for order verification. Your phone number is used solely for this purpose and is not shared for marketing unless you opt in.
5. Cookies
We use essential cookies for cart functionality and session management, and optional cookies for analytics (Google Analytics, Meta Pixel). You can manage cookie preferences through the cookie consent banner on our website.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure session handling, and access controls to protect your personal data. However, no method of internet transmission is 100% secure.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Unsubscribe from marketing communications at any time.
- Request a copy of the data we hold about you.
8. Contact Us
For privacy-related inquiries, contact us at:
Email: hello@warmhookhugs.pk
WhatsApp: +92 300 1234567
Address: Karachi, Pakistan